FAQs

Q. How can I pay for my order?

We accept Credit Card, PayPal or Apple Pay upon checkout.

Q. How can I make changes to my order?

Email us at service@ipopdesign.com within 12 hours. Be sure to include your order number.

Q. How is my order secure?

Our online store uses 128-bit encryption and SSL secure payment.

Q. Which countries do you deliver to?

We provide worldwide shipping.

Q. What if my order arrives damaged?

If an order arrives damaged, we are happy to send a replacement at no additional cost. Please send your order number and photos of the damaged part to service@ipopdesign.com

Q. Do you offer tracked delivery?

Yes, but it depends on where you are ordering from.

Q. How long does shipping take?

All of our products are dispatched within 3 business days but during peak times such as holiday seasons and public holidays this may be delayed slightly.

Most of our items shipped to United States will take 2 - 4 weeks as we select a balance of the fastest and cost effective shipping offered.

Q. Where is my package?

If by chance your item has not arrived within 20 business days please contact us at service@ipopdesign.com so that we may assist you regarding the status of your order.

Orders depending on the destination in the world might take longer due to couriers and customs inspections so please take this into consideration should your order not arrive within the usual 30 days.

Q. Why is my tracking information not available for my package?

For some shipping companies, it takes 2-5 days for them to update the shipping info.

If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Q. What is RFID protection?

Radio-Frequency Identification (RFID) is the use of radio waves to read and capture information stored on a tag attached to an object like your credit cards, driver license, and passport.

Electronic pickpocketing is where high-tech thieves use scanners to steal credit card information without ever touching you.
Scroll To Top